Frequently Asked Questions
Frequently Asked Questions
Answers to common questions about using Skillnote.
Account
Q: How can I sign up?
A: You can sign up directly with an email address, or use Google login or GitHub login for a quick start. Social login lets you get started right away using an existing account — no separate password required.
Q: Can I link my Google account to my email account?
A: Currently, Google login, GitHub login, and email login are managed as separate accounts. Please continue signing in with the method you chose when you first signed up.
Q: I forgot my password.
A: On the login screen, click “Forgot your password?” and a verification code will be sent to the email address you registered with. Enter the code and set a new password. See Sign Up & Log In for more details.
Note: Accounts registered via GitHub or Google social login cannot set or reset a password within Skillnote. Manage the password through the respective social account provider.
Q: I want to delete my account.
A: You can request account deletion from the “Account” tab on the settings page. Please note that deleting your account permanently removes all your posts, comments, and review data — this action cannot be undone.
Posts
Q: When are AI review questions generated after I write a post?
A: AI question generation begins asynchronously when you publish a post. Questions are typically ready shortly after publishing. You can view generated questions in the Review tab of your post — they will also be included in upcoming review sessions.
Q: Are review questions generated for private posts too?
A: Yes, the AI generates review questions for private posts as well. The private setting only prevents other users from seeing the post — it does not affect the review feature.
Q: What happens to existing questions when I edit a post?
A: Editing a post does not affect previously generated questions — they remain as-is. If the content changes significantly, the AI may generate additional new questions.
Q: Is my draft saved automatically?
A: Yes, content you write in the editor is auto-saved as a draft. Even if you close the browser or accidentally navigate away, your draft will be waiting for you when you return.
Reviews
Q: How are review questions scheduled?
A: Review questions are delivered at optimal intervals based on a Spaced Repetition algorithm. The intervals grow progressively from the post’s publish date — 1 day, 3 days, 1 week, 2 weeks, 1 month, and so on. In the Review tab, you can see the current stage as a hint such as “Day 1 Review”, “Day 3 Review”, or “Week 1 Review”.
Q: What happens if I skip today’s review?
A: Skipped questions will be presented again in the next review session. Reviewing consistently every day is the most effective way to build long-term retention.
Q: The AI grading doesn’t seem accurate.
A: AI grading works semantically and accepts synonyms and similar expressions. However, answers written in a highly creative or unconventional way may be classified as a “creative answer.” When the AI has difficulty grading, treat the provided answer as a reference.
Q: How is the difficulty level of a review question determined?
A: The AI analyzes the complexity of the post content and the importance of each concept, then automatically assigns a difficulty level from 1 to 5. The difficulty badge is visible on each Q&A card in the Review tab.
Q: What types of review questions are there?
A: The AI generates various question types based on the post content. A question type badge is displayed on each Q&A card. Question types go beyond simple recall — application-type questions are also included to help you practice applying concepts to real-world situations.
PDF Upload
Q: What types of PDF files are supported?
A: Standard PDF files containing text are supported. Scanned PDFs that consist entirely of images may have limited text extraction.
Q: Can I upload PDFs on the Free plan?
A: Attempting to upload a PDF on the Free plan will show an upgrade prompt modal. PDF upload is a Plus and Pro plan feature. See the Subscription documentation to compare plans.
Q: I got an error while uploading a PDF.
A: If an error occurs during PDF processing, check the following:
- Confirm the file is not corrupted
- Confirm you have not exceeded the page limit for your subscription plan
- Check your internet connection
- Verify the file opens correctly in another PDF viewer
If the issue persists, please contact the Skillnote team.
Q: I closed the page while a PDF was uploading.
A: No worries. The next time you open Skillnote, a recovery dialog will appear, allowing you to resume the interrupted PDF processing.
UI & Settings
Q: Can I switch to dark mode?
A: Yes. Click the sun/moon icon toggle in the sidebar to instantly switch between light mode and dark mode. The setting is saved in your browser. See the Theme & Language documentation for details.
Q: Can I change the language to English?
A: Yes. Go to the “Account” tab in settings → select English from the “Language” dropdown, and the entire UI will switch to English. Skillnote currently supports 한국어 (Korean) and English.
Q: Can I use Skillnote on mobile?
A: Yes, Skillnote is built with a responsive web design and works comfortably in mobile browsers. The sidebar collapses automatically, and the comment sidebar appears as a full-screen overlay — optimized for the mobile experience.
Other
Q: Is my data stored securely?
A: All data is stored on secure cloud infrastructure. Images and PDF files are kept in a separate, secure storage service.
Q: How do I report another user?
A: On a post’s detail page, open the comment sidebar and go to the “Info” tab. Click the ”…” button and select “Report” to report that post.
If you have a question that isn’t answered here, please reach out to the Skillnote team.